The tech giant Microsoft is facing a major legal challenge in Australia. The country’s consumer watchdog is taking the company to court, alleging that Microsoft misled over 2.7 million customers through its business practices.
The lawsuit is likely focused on Microsoft’s sales, subscription, or warranty practices, particularly those related to its popular software and hardware products, such as Windows, Office, and Xbox.
Common claims in such large-scale actions include:
- Misleading Auto-Renewal: Automatically renewing subscriptions without clear and explicit customer consent.
- False Advertising: Making claims about product performance or features that couldn’t be met.
- Warranty Issues: Misrepresenting consumer rights regarding faulty products.
The sheer number of affected customers—2.7 million—makes this a high-stakes case with the potential for massive fines and mandated changes to Microsoft’s global customer policies.
For Microsoft, the lawsuit means navigating a significant legal hurdle in a key international market and potentially paying a hefty penalty that will resonate with investors and customers worldwide. The outcome will set an important precedent for how global tech companies must deal with consumers in Australia.
